# What is the lesson here?
Риши Сунак и Владимир Зеленский. Фото: Ukranian Presidency / Handout / Anadolu via Getty Images
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从顾客视角来看，他们的核心预期很简单：安全、放心、真实透明以及被尊重。很多旺店最大的差评往往是“排队太久且无服务”——同样是排队，海底捞会提供小吃、饮用水，而有些门店让客人在寒风中苦等，自然会引发不满。
All of these changes came in the wake of layoffs, big-name flops, more layoffs, studio closures, even more layoffs, strikes and (yep) layoffs again. Earlier this month, Ubisoft even fired an employee who criticized the company’s return-to-office mandate.